Lina
Hoelker
Head of Product Operations & Strategy
SumUp
Lina brings over a decade of expertise in Product and Operations, spanning the HR Tech and FinTech sectors. Currently, she is the Head of Product Operations at SumUp in Berlin, focusing on improving merchant experiences with SumUp’s banking solution. Beyond her professional pursuits, Lina enjoys running, yoga, and immersing herself in books. Her global journey includes residing in Argentina, Spain, the US, and Dubai, and she is proficient in German, Spanish, and English.
16 May 2024 16:30 - 17:00
Leveraging GenAI to deliver high-quality customer insights for product - a reality check
Facing the challenge of manually reviewing extensive customer feedback, the Prod-Ops team explored solutions with two external AI tools to provide more actionable customer insights for the dedicated product team. This session will unveil the outcomes and discuss if and how Gen AI can revolutionize your approach to product improvement through structured, data-driven customer feedback.