Paulo
Garcia
Senior Product Operations Manager
Farfetch
Paulo is a seasoned tech innovator with a passion for driving product excellence. With a rich background spanning software engineering, design, product management, and leadership, he has honed his skills across renowned companies like IKEA and FARFETCH, constantly seeking out new challenges to conquer. Currently serving as a Senior Product Operations Manager at FARFETCH, Paulo blends strategic vision, execution prowess, and a strong product culture to elevate e-commerce product teams to new heights of success. But Paulo's journey extends beyond the corporate realm. As a dedicated educator and mentor, he volunteers his time to share his digital expertise and promote well-being among older learners. Having mentored over 20 aspiring professionals worldwide, Paulo is deeply committed to empowering others to break into the tech and product space.
17 May 2024 09:45 - 10:45
Fireside chat: Optimise customer-centricity through product operations
Learn from industry experts how to align product operations with customer needs, gather feedback, and drive customer-focused innovation. Gain actionable insights to optimize processes and deliver exceptional value to your customers. Don't miss this opportunity to elevate your customer-centric approach to product operations.
16 May 2024 13:30 - 14:00
Flux fighters: Product operations balancing uncertainty
Over the past two years, our journey in the product market has resembled a roller coaster ride. In this session, we will delve into the highs and lows of navigating product operations amidst chaos and adversity. Drawing from personal experiences at FARFETCH, we will uncover the intricacies of managing teams amidst constant change. From weathering multiple lay-offs to meeting surging product demand amidst a company acquisition and ongoing reorganizations, we will explore the myriad challenges faced. We'll examine the delicate balance required to maintain resilience amidst high turnover while nurturing a culture of excellence. Join us as we reflect on these experiences, leaving you with actionable insights to strengthen your product operations in times of uncertainty.