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Ricardo
Pinho
Senior Product Ops
Uber
Ricardo Pinho is a Product Operations Manager at Uber, based in Amsterdam, where he leads high-impact, cross-functional programmes focused on operational excellence and continuous improvement. His work centres on driving key OKRs, improving system performance, and scaling processes through structured programme management and data-driven decision-making. An advocate of Lean principles and continuous improvement, Ricardo brings a strong operational mindset shaped by his background as a certified Product Owner (PSPO I). He combines analytical rigour with practical execution, leading multi-stakeholder initiatives from strategy through implementation with a focus on measurable outcomes. He is also passionate about productivity, self-improvement and technology, and holds a degree from Faculdade de Engenharia da Universidade do Porto.
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29 May 2026 12:00 - 12:30
From support function to force multiplier: AI in product operations
Product Operations has long been the connective tissue of product organisations, aligning teams, maintaining tooling, and keeping execution on track. But in an AI-first world, that role is fundamentally changing. This keynote explores how AI is transforming Product Ops from a coordination function into a strategic builder of execution systems. Rather than managing process and reporting on progress, modern Product Ops teams can design intelligent workflows, automate decision loops, and create real-time visibility that replaces meetings, reduces friction, and unlocks product velocity at scale. Through a practical case-study lens including examples inspired by high-growth environments like Uber, we’ll examine how AI can automate weekly rituals, triage risks in real time, and rebalance the tension between long-term product vision and the pressure to ship faster. If Product Ops is uniquely positioned to simplify organisational complexity, AI is the lever that turns that simplification into competitive advantage. This session is for leaders who don’t just want to optimise process but architect the future of product execution.