AI won't repair unclear decision rights, overloaded cadences, or handoffs nobody owns. It makes them run faster. In this keynote, James Considine, Senior Director of Product Operations at FICO, describes the advantages of designing and implementing the operating model first, and the technology second. He shares a people-first playbook for changing how product organizations can effectively plan, decide and deliver in the age of AI agents: where to look for the real bottlenecks, how to redesign roles and decision rights, and how to bring teams with you. You’ll leave with a practical framework and three questions to ask about your own operating model before you automate anything.