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Julie
Lam
Head of Product Operations
Zoom
Julie Lam is a seasoned Product Operations leader with 20+ years of experience scaling product and GTM systems at high-growth tech companies. At Zoom, she partners with executive leadership to operationalize product strategy, streamline cross-functional execution, and drive scalable frameworks that accelerate growth. Julie brings a systems-thinking approach to Product Ops—focused on clarity, alignment, and delivering impact at scale.
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16 September 2025 12:00 - 12:00
Fireside | Harness the power of your data and leverage AI to transform your product function
Managing complex workflows, aligning cross-functional teams, and driving actionable insights are daily challenges in product operations. This session explores how AI and data can transform these obstacles into opportunities. Discover practical approaches to automating repetitive tasks, optimizing processes, and unlocking the full potential of your data. Gain actionable strategies to seamlessly integrate AI and data-driven solutions, enhancing your impact and driving better outcomes across the business.
17 September 2025 10:00 - 10:30
Fireside | Managing cross-functional stakeholder expectations
Join experienced Product Ops leaders as they delve into the "Product Ops Trifecta": communication, problem-solving, and strategic thinking. Discover how to effectively communicate across teams and stakeholders, tackle complex challenges with creative solutions, and align product ops initiatives with overarching business goals. Gain valuable insights and practical strategies to elevate your Product Ops skillset and drive success for your organization. Key takeaways: - Master effective communication strategies for diverse audiences. - Develop strong problem-solving skills to navigate complex challenges. - Align product operations initiatives with strategic business goals.