23 September 2025 09:15 - 09:45
From Copilots to Coworkers: The product ops playbook for AI agents
As AI moves from copilots that assist to agents that act, product teams need a new operating model. This keynote lays out a practical Product Ops playbook for scaling agentic AI: defining ownership and action boundaries, designing human escalation paths, embedding governance into the product lifecycle, and measuring trust and adoption alongside performance.
Attendees will leave with a framework for deciding where autonomy creates value, where humans need to stay in the loop, and how to expand agent autonomy without losing control.